STACCLAB LLC · LEGAL
Terms & Conditions
Effective date: July 14, 2026
1. Acceptance and scope
These Terms and Conditions (“Terms”) are a binding agreement between you and StaccLab LLC (“StaccLab,” “we,” “us,” or “our”). They govern your access to www.StaccLab.com, any StaccLab mobile application, and related services, communications, content, and payment features (collectively, the “Platform”). By creating an account, placing an order, offering or performing services, or otherwise using the Platform, you agree to these Terms and our Privacy Policy, Community Agreement, and Code of Conduct.
If you use the Platform for a business or organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Platform.
2. What StaccLab provides
StaccLab provides a technology marketplace that helps customers request laundry folding and related services and helps independent service providers identify potential service opportunities. Unless StaccLab expressly states otherwise in writing, StaccLab is not the provider of the in-person service and does not employ, supervise, direct, or control service providers. A service provider may accept, decline, or cancel an opportunity subject to the Platform rules and applicable law.
StaccLab is not affiliated with, endorsed by, or acting on behalf of any university, college, residence hall, landlord, or campus organization unless we expressly identify that relationship in writing.
3. Eligibility, accounts, and security
You must be at least 18 years old and able to enter into a binding contract to create an account, place an order, or perform services through the Platform.
You must provide accurate, current information and keep it updated. You may not create an account for another person without authorization.
You are responsible for safeguarding your credentials and for activity under your account. Notify us promptly at support@stacclab.com if you suspect unauthorized access.
We may require identity, payment, background-check, tax, or other verification before enabling certain features, subject to applicable law and any separate consent you provide.
4. Customer requests, pricing, and payment
A customer request is an offer to purchase the selected service at the price, fees, taxes, timing, and cancellation terms displayed before checkout. A request is not confirmed until the Platform confirms it or a service provider accepts it, as applicable. Prices may vary by location, service level, timing, bag count, size, add-ons, promotions, taxes, and other disclosed factors. For customer transactions processed through the Platform, StaccLab is the marketplace-facing merchant of record, and StaccLab is responsible for the customer-facing transaction, including applicable refunds and disputes, subject to these Terms and applicable law.
StaccLab uses Stripe, Inc. and its affiliates ("Stripe") to process payments and facilitate payouts through Stripe Connect. By providing payment information or using a payment feature, you authorize StaccLab and Stripe to charge your selected payment method for approved charges, including applicable taxes, cancellation fees, damage or replacement charges that you separately authorize or that are permitted by law, and adjustments disclosed before or after a service is completed. Your use of Stripe services is also subject to the Stripe Services Agreement and Stripe Privacy Policy. We may correct good-faith pricing or calculation errors. Promotional credits have no cash value unless required by law and may be subject to additional terms.
5. Laundry and property rules
You are responsible for accurately describing items and for ensuring they are safe, lawful, and suitable for the requested service. Do not submit cash, jewelry, medication, weapons, controlled substances, hazardous materials, biohazards, sharp objects, illegal items, or any item that could injure a person or damage property. Do not submit items requiring specialized cleaning unless the Platform expressly offers that service.
Unless an item is specifically covered by a written protection program, StaccLab and service providers are not responsible for ordinary wear, inherent defects, color transfer, shrinkage, damage caused by pre-existing conditions, or loss caused by prohibited or improperly packaged items, except where liability cannot legally be limited. Report a missing, damaged, or incorrect item through the Platform as soon as reasonably possible and no later than 48 hours after return so we can review the report.
6. Cancellations, changes, and availability
You may cancel or change a request through the Platform before a service provider begins travel, pickup, or service. After that point, a cancellation fee may apply if disclosed at checkout or in the order flow. We may cancel or reschedule a request for safety, weather, access, staffing, suspected fraud, prohibited items, or other operational reasons. We will make reasonable efforts to notify you and, when appropriate, refund amounts paid for unperformed services.
7. Acceptable use and content
You may use the Platform only for lawful, personal or authorized business purposes. You may not misuse the Platform, interfere with its operation, scrape or harvest data, reverse engineer it except where law prohibits restriction, circumvent access controls, submit malicious code, impersonate another person, or use the Platform to harass, discriminate against, or exploit anyone.
You retain ownership of content you submit, but grant StaccLab a nonexclusive, worldwide, royalty-free license to host, reproduce, adapt, display, and use it to operate, improve, secure, and promote the Platform, subject to the Privacy Policy. You represent that you have the rights needed to submit that content.
8. Safety, reports, and enforcement
Use common-sense safety practices. Do not share access codes, precise locations, or personal contact information beyond what is reasonably necessary for a service. If there is an emergency, contact 911 or local emergency services. You may report safety, conduct, or service concerns at support@stacclab.com. We may investigate reports and may remove content, suspend access, cancel orders, withhold a payout where permitted by law, or take other reasonable action to protect people and the Platform.
9. Intellectual property
The Platform, including its software, design, trademarks, logos, text, and other content, is owned by StaccLab or its licensors and protected by law. Subject to these Terms, StaccLab grants you a limited, revocable, non-transferable license to use the Platform for its intended purpose. No other rights are granted.
10. Disclaimers and limits of liability
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, STACCLAB DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. STACCLAB DOES NOT GUARANTEE THE IDENTITY, CONDUCT, QUALITY, LEGALITY, OR SUITABILITY OF ANY USER OR SERVICE PROVIDER.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STACCLAB WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, GOODWILL, OR OPPORTUNITY. STACCLAB’S TOTAL LIABILITY ARISING FROM OR RELATED TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS YOU PAID TO STACCLAB FOR THE APPLICABLE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not apply where prohibited by law or to liability that cannot be limited by law.
11. Indemnification
To the maximum extent permitted by law, you will defend, indemnify, and hold harmless StaccLab and its members, officers, employees, contractors, and agents from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your content, your use of the Platform, your violation of these Terms, or your violation of another person’s rights.
12. Disputes; governing law
These Terms are governed by Texas law, without regard to conflict-of-law rules, except where the law of your residence or another mandatory law applies. Before filing a claim, you agree to give us written notice at legal@stacclab.com and 30 days to try to resolve it informally. Any claim that is not resolved informally must be brought in the state or federal courts located in Collin County, Texas, unless applicable law requires another forum. You and StaccLab waive any right to a jury trial and agree that claims must be brought individually, not as a plaintiff or class member in a class, collective, consolidated, or representative action, to the extent enforceable.
13. Changes and contact
We may update these Terms from time to time. We will post the updated version and revise the effective date. Material changes will apply prospectively after reasonable notice through the Platform or by email. Your continued use after the effective date means you accept the updated Terms. If any provision is unenforceable, the remaining provisions remain in effect. These Terms are the entire agreement concerning Platform use, except for separate written agreements you enter with StaccLab.
Contact: StaccLab LLC, legal@stacclab.com.